Consumer Protection Act: Important Nuances that Merchants Need to Know

In a column published by Thomson Reuters, our partner Annie-Claude Trudeau and our lawyer Ariane Asselin from our Civil and Commercial Litigation team discuss a decision by Justice Granosik in a class action that raises issues relating to consumer protection law.

The Langlois-Vinet v. Bell Canada decision provides a fine example of the importance for legal practitioners to have a thorough understanding of the Consumer Protection Act (CPA) and its regulation. It also serves as an important reminder of the considerable effects that the CPA may have on merchants’ commercial practices and on consumer rights, including contract qualification under the various sections of this law.

We invite you to read the article in full to learn more about applying the CPA and the impact of qualifying a contract as a contract entered into by itinerant merchants as opposed to a distance contract within the meaning of the CPA.